- Shipping + Returns
Shipping + Returns
Delivery charges - (within Australia) Shipping Rates - Please allow 3 - 5 days for delivery. We don't deliver to International shipping address. And, we don't bear the transactions costs involved in refunding the orders with address outside Australia.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Free Shipping Offer
Any Orders over $400 excluding GST are eligible for free standard (Ground) shipping in all Australian States.
*This offer does not include oversized and hazardous shipping fees. Limited time offer.
** This offer excludes CATC Student kits which are for instore collection only. An additional freight fee of $45.00 will apply for courier delivery.
We only currently ship to addresses within Australia. Note that there are restrictions on some larger products, and some products cannot be shipped to PO Boxes. We require a physical address for large and bulky goods.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Shipping requires that all flammable products be shipped and insured differently than other products, therefore, an additional $70 is added to each order containing flammable items.
Freight charges are calculated on a sliding scale based on the total of your order.
Kadmium Art and Design Supplies Postal Rates are as follows:
|Order Amount||Standard Shipping Cost||Express Shipping Cost|
|Up to $29.99||$7.95||$15.95|
|$30 - $49.99||$8.95||$15.95|
|$50 - $74.99||$9.95||$15.95|
|$75 - $99.99||$12.95||$15.95|
|$100 - $149.99||$16.95||$35.00|
|$150 - $199.99||$18.95||$35.00|
|$200 - $399.99||$24.95||$35.00|
|$400 and above||FREE||$35.00|
OVERSIZE EXTRA FREIGHT CHARGES BY LOCATION OVERSIZE ITEMS TO TASMANIA AND PARTS OF WESTERN AUSTRALIA MAY BE CHARGED AN ADDITIONAL FREIGHT CHARGE. CUSTOMERS WILL BE NOTIFIED AFTER PURCHASE TO ADD CHARGE OR YOU MAY CALL FOR FREIGHT PRICE ON 02 9212 2669.
Shipping Lead Times
All orders registered and processed by Kadmium Art and Design Supplies will be shipped the following day. Lead time on shipment will differ due to delivery area. Generally delivery will be between 2 to 5 business days. All quoted prices are in Australian Dollars.
Please allow for a delay in shipping on Public Holidays.